Sutherland Global Services Walkin – International Voice Process

Sutherland Global Services Walkin – International Voice Process

1.Customer Support

Job Description

* Candidate has to provide customer service to our customers
* Handle Customer inquiries, resolve issues and escalations
* Retention of the customers by satisfying our customers needs and through excellent customer timely service
* Identify the customers on the various plans available and the support that can be provided.

2. Technical Support
Job Description
* Candidate has to handle inbound calls pertaining the technical issues
* Remotely resolving the technical issues
* Should have good knowledge in Windows and need to have basic knowledge in Networking
* Build sustainable relationship with the clients and solve their issues with minimum TAT
* Handle L1 troubleshooting, diagnose the issue and try to resolve alerts at your end to balance work * * Exposure to any monitoring/ticketing tool

Salary:INR 1,75,000 – 3,50,000 P.A. Excellent Incentives
Industry:BPO / Call Centre / ITES
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(Technical)
Experience: 1 – 6 Years
Location : Chennai
Openings: 50

Interested candidates can walkin from Monday to Friday at 10 am – 5 pm with updated resume

Venue :
45a,Velachery main road,
Vijayanagar,Ch-42

Candidate Profile
* Candidates with at least 6 months of international calling experience will only be considered as Tenured resources.
* Excellent verbal communication.
* Great Interpersonal skills.
* Flexible enough to work in US Shift timing.

Company Profile:
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services.

Contact Details
Recruiter Name: Sudha
Telephone: 9176942798

Posted in: WALK-INS CHENNAI